Terms & Conditions

Not the most exciting read….

…we admit — but it’s important nonetheless.

Welcome to the Lady Penelope’s Kitchen website. By accessing this site and/or placing an order, you agree to be bound by the following terms and conditions. Please read them carefully before purchasing. You should also review our Privacy Policy regarding how we use your personal information.

If you have any questions, please contact us via the “Contact” link at the bottom of the page.

We may update these terms from time to time. Any changes will apply to orders placed after those updates.

Delivery & Returns

  1. Delivery charges and estimated delivery times are outlined in the ‘Delivery Information’ section of the website.

  2. We accept returns on unused, non-digital items within 14 days of receipt, provided they are in their original condition. Faulty items may be returned for a refund or exchange.

  3. Due to the nature of digital products (including downloadable recipes), these are non-refundable once purchased, unless faulty.

  4. Refunds will be made to the original payment method.

Consumer Rights

  1. You have the right to cancel your order within 14 days of receiving your goods, in accordance with UK consumer law.

  2. To cancel, please contact us with your order details and clear instructions.

  3. You are responsible for taking reasonable care of the goods and returning them at your expense. We recommend using a tracked or insured service.

  4. Once your cancellation is confirmed, you will receive a refund in line with your statutory rights.

Product Information

  1. We make every effort to display product colours and images accurately. However, variations may occur depending on your device.

  2. All measurements and specifications are approximate but carefully checked.

  3. We aim to ensure all product descriptions and pricing are accurate, but errors may occur. We reserve the right to correct any inaccuracies and to cancel orders where necessary.

  4. Prices are subject to change and include VAT where applicable.

  5. All products are subject to availability. If an item becomes unavailable after you place an order, we will notify you as soon as possible.

Orders & Payment

  1. Once you place an order, you will receive an acknowledgement email. Your order is only confirmed once it has been dispatched.

  2. We reserve the right to refuse or cancel orders, including in cases of stock issues, payment authorisation failure, or pricing errors.

  3. Payment can be made using the methods listed at checkout. All payments are subject to validation and authorisation by your card provider.

  4. Your card will be charged at the point of order or dispatch, depending on the payment method.

Liability & Use of Website

  1. We take care to ensure the information on this website is accurate and up to date. However, we cannot guarantee that all content is error-free.

  2. Lady Penelope’s Kitchen shall not be liable for any loss or damage arising from the use of this website or its content, except where required by law.

  3. Nothing in these terms excludes liability for death or personal injury caused by negligence.

  4. This website and its content are owned by or licensed to Lady Penelope’s Kitchen. You may not copy or reproduce any content without permission.

  5. Links to third-party websites are provided for convenience. We are not responsible for their content or practices.

Legal

  1. These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

  2. If any part of these terms is found to be invalid, the remaining provisions will continue to apply.

Privacy

  1. We are committed to protecting your privacy. When you place an order, we collect information such as your name, address, email, and payment details to process your purchase.

  2. We may also collect website usage data to improve our services.

  3. Your data will only be used for order processing, customer service, and relevant communications.

  4. By using this website, you consent to this use of your data.

Contact

If you have any questions, feedback, or concerns, please contact us via the “Contact” link on our website.